Term and Condition

Welcome to the Hasibuan Designs website terms and conditions for use.
These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and conditions you may not use or access this website.

By placing an order with Hasibuan Designs you are agreeing to the Terms and Conditions as set out.  These Terms and Conditions cover the sale of Hasibuan Designs  products contained on this website and all promotions featured by Hasibuan Designs.

Before placing an order, if you have any questions relating to these Terms and Conditions please contact our customer service representatives by e-mail at info@hasibuandesigns.com or call us on +62 291593391 between 9.30AM- 5.30PM Monday- Saturday or by Yahoo Massenger on hasibuandesigns.  We request that you read through these Terms and Conditions carefully before using this website and also read all details regarding our Privacy policy.

Privacy:
Your privacy is important to us so we only use the information you provide about yourself when using this website to assist us in improving our service to you. We do not share this information with any 3rd party.

Purchase of products:
Pricing/Payment
All prices quoted are Ex-Factory  to retail  and wholesaler customers and prices do not include delivery.
When confirming the order 50% down payment is needed and the balance payment 50% must be made before any product is dispatched from our warehouse.  All payments acceptances by telegraphic transfer to our bank account.further information please contact us.
New customer available with trial order ,minimum order for old customer was 1 x 20 ft container
Every customer can be able checking and controling goods 2 weeks before loading or delivery by appointment

Standard Packaging :
Our standart packaging is foam sheet wrapped with corrugated paper and sticker for order details.
for fragile item packaging using wooden crate with ispm standart

Important Information:
Product Descriptions
Every effort is made to ensure that the products you view online correspond as closely as possible to the samples we display in our store or in catalogues.  Due to the nature of our handmade products slight variations can occur.  No responsibility can be accepted for these variations.  It is always important to bear in mind that computer browsers may present colours slightly differently.

Our wood
:
Due to the rustic effect and nature of the timber we use and the handmade quality of the furniture, each piece is likely to be unique in appearance, colour and finish. Dimensions may be +/- 1 CM from the sizes given online, in-store or in our brochures: to avoid disappointment on the day, please bear this in mind when measuring your space and ordering furniture.

For the long term maintenance of any solid wood product we recommend that there are no direct sources of heat very close by. Wood is a natural product and only use timber that is well seasoned and dried, movement can occur in the home. Changing temperatures can cause the wood to shrink or expand. Placing a piece of furniture up against a radiator will exaggerate this and may cause movement and in some cases slight cracking.
On a daily basis the furniture will not require much maintenance apart from dry dusting. We recommend that once a month you apply good quality wax or oil depending on your finish to keep the furniture well nourished and safeguard against shrinkage. Rub in and buff to a shine. we advise you to avoid using any spray based cleaning products and abrasive products. If in doubt about the finish of your product please contact the store before applying any products.

Guarantee:

We accept complain if any damaged because the construction production and poor quality upon receipt of proof evidence will be replaced or refund or disount depend on the percentage of damaged item and will be proof on next container order
we not accept damaged because shipment or unload container